Back dated to the first meeting of the new term, Toastmaster Kameles delivered her speech for Competent Communication Assignment No 2. Although it is a little bit too late, but still, I would like to share her speech with all of you out there, because I personally feel that her speech was informative. And, I hope that you will be benefited from her speech too.
She is a student of Law Studies. So, she shared with us about the rights that consumers hold in our daily life.
Kameles told us about
the true stories of the complaints from consumers
Below is her full speech’s script:
Good Evening toastmaster
Have you ever in your life have took any action upon any company or shop for services or goods for which was not in a particular kind, standard, quality, or quantity? Do you know that everyday activity in your life relates you as a consumer?
Consumer means a person who buys and uses goods and services. Education, transport, shopping and services we get in our daily life relate us to be a consumer. When you have problems as a consumer, do you know where to go and get your rights? Do you know FOMCA? FOMCA stands for Federation of Malaysia Consumers Association.
FOMCA is a national non-governmental organization, which is voluntary, non-profit and non-political. Their role is to do their research consumer issues and implicate on people. Secondly they also promote and conduct consumer, thirdly they advocate for better consumer protection and lastly is they conduct product testing.
Now, let me share whit you some cases about consumer,
The first case is Blooming Misleading,
A lady purchase flowers. Especially the pink colour flowers. It is really in bad shape and they actually had used that for an RM180.00 order. She purchase the good for RM280
These are the photos of the flowers which is in bad shape,
She felt the shop should use better flower, better colour and more flower.
All she did a right action was, she report this issue to NCCC (National Consumer Complain Center)
Action taken by NCCC was, they ask the florist shop to collect back the flower from the customer and will give the consumer a full refund. She was refund via online banking.
Next is my personal story that happens to my sister.
She was on the way back form Kuala Lumpur to Butterworth. At the rest area the bus stop, she went to washroom. She came back the bus is no more there. She took a different bus and came back. She went to the bus counter to get her beg but the beg is no more there. She find for the bus driver, the bus driver told there is no bag in the bus. She was so angry and straight went to consumer office and made a report on the bus driver and the bus company. She published this issue on The star newspaper and made a polis report.
The case went to court. She wants her right and justice. At last she won the case and she got RM4,000 compensation for her lost beg and negligently left her in half way journey.
Don’t stop from taking any action upon whom because you have all the right to get good quality good and service. Now I would like to share with you how and where you make report to take action and uphold your rights. All you can do is mail your problem or issues to firstname.lastname@example.org or call them to +600 7877 9000 / +03 7874 8097
Toastmaster never ever give away your rights, be brave to take action, you deserve a good products and services.
YOUR RIGHTS, YOUR RIGHTS, YOUR RIGHTS, UP HOLD YOUR RIGHTS.
All or us should know what are the rights that we should hold while we receive any bad service from the service companies. Kameles has shown us the effective ways to go to while we have any problem on the services that we receive.
Toastmaster Kameles, I truly enjoyed your informative speech, and I believe the rest of our club members enjoyed it too! You have done a good job! Keep it up in your future assignments!